Who says headphones can't last a lifetime?
Wireless headphones, spare parts always available. Or choose ultimate comfort with Free Repairs Forever.
Superb audio, unrivaled service
In 16 years' time, the number of discarded appliances will have doubled. Most of it will be dumped or burnt... This has to change. Why shouldn't products last a decade? Better still, a lifetime? Our headphones can do that.
A amazing sound with deep bass in a revolutionary design. Everything 100% modular, with parts always readily available.
Oh... Or go for ultimate comfort and add Free Repairs Forever toe!
FLEXIBLE SUBSCRIPTION OR RATHER HEADPHONES
BUYING? YOUR CHOICE
Choose between a truly flexible monthly subscription or a one-time purchase. Either way, there will be repairs, forever.
Looking for the details? Compare the specs per model.
headphones with THE DEEPEST SOUND YOU HAVE EVER HEARD
Our headphones combine ultra high-resolution audio playback with meticulously tuned acoustics. In plain English, that means breathtakingly deep bass, a warm and rich midrange, and oh-so crisp highs.
After weeks of trying them out for myself, I never want another pair of headphones. They are simply fantastic.
The sound is great! The low tones go very deep while the midrange and high frequencies are clear.
The Prince seems far ahead in terms of its technology. Bluetooth 5.0 and aptX-codec ensure a fast connection with your smartphone and a strong sound quality.
To be honest, in terms of comfort they are one of the best headphones we’ve tested.
The Prince proves that top quality hardware and an eye towards sustainability can go hand-in-hand.
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Unlimited repairs forever
How, you ask? Our headphones are 100% modular, so damaged parts can be replaced independently of the rest. New parts can be ordered, and slide right through your letterbox.
01
ORDER A NEW PART
Dropped your headphones? It happens. Ear cushions a little worn? No stress. Simply log in to your account and order a replacement part. If you have a subscription or free repairs forever the spare parts are free.
02
YOU’LL GET IT THE NEXT DAY
Your new part will arrive the following working day. That’s usually less than a 24-hour wait.
03
REPLACE THE DAMAGED PART
Switch out the damaged part for the new one. Our headphones are made to be easily disassembled (it’s actually quite fun) but if you need help, just get in touch.
04
SEND IT BACK TO US
You’ll find a prepaid envelope along with the new part, so you can send the damaged part back to us free of charge.
05
OLD PART, MEET YOUR NEW HOME
The damaged part is checked to see if it can be lovingly repaired and reused in a new pair of headphones. If not, the materials are recycled.
FAQ
With a monthly subscription, you have the flexibility to change or return your headphones whenever you want. You only pay for as long as you use them. Plus free repairs for as long as your subscription is active!
When you buy headphones, you have several options. You can subscribe to Unlimited Repairs per year, or you can buy Unlimited Repairs Forever in one go. You can also just buy the headphones without the Unlimited Repairs.
You can also buy our headphones without purchasing Unlimited Repairs. All our spare parts are available separately in your account assigned when you purchase your headphones through our website. Want to buy the Unlimited Repairs at a later date, or purchase them with an annual subscription? You can!
Don't want to buy off Unlimited Repairs or don't want a year's subscription? Then you can buy the parts separately here!
See below an overview of the cost of the individual parts.
| Sound box (each) | €35 (Day), €45 (Boss), €100 (Prince) |
| Ear cushion (each) | € 20,00 |
| Pillow | € 20,00 |
| Headband | € 10,00 |
| Button | € 10,00 |
| 3.5mm cable | € 12,50 |
| USB-C cable | € 12,50 |
Too good to be true? Yet the answer really is; yes. Even battery life is covered by your lifetime warranty! As a Gerrard Street user, you can always order parts. And we pay the shipping costs, also for returns. However, we always oblige you to return the broken parts again 🙂
Do you have a subscription with us, and would you like to change your account number from which we debit? As this cannot be done manually at the moment, it has to be done this way:
Place a new order with your new account number and we will send you a new account to replace your current one. Don't forget to inform us to cancel your old subscription. Could you use our help? Email, app Or call us on 06-36444658!
Switching to a different model is certainly possible in a subscription. This is also one of the advantages of a subscription. If you have bought headphones, this is not possible.
Via the returns page, you will find the steps to return the headphones. As soon as we receive your headphones, we'll cancel your subscription. And we'll make sure your headphones make someone else happy again! Then order your chosen model via our website.
Have you been a customer for some time and are you curious about the possibilities of buying the headphones? Then contact us at the app or e-mailWe are happy to think along with you!
Have you already bought Gerrard Street headphones, but haven't taken out Free Repairs yet because you needed some time to think about it? Or because you wanted to wait until you really needed it? Then log into your account and add the Free Repairs to your headphones after all.
Don't have an account (yet)? Then you can order the Free Repairs via the link below; we will contact you to help you!
Choose your model:
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PRINCE | BOSS | DAY |
Don't want to buy off Unlimited Repairs or don't want a year's subscription? Then you can buy the parts separately here!
What a pity the headphones aren't quite to your liking, but no problem! Via the return page You will find the steps to return the headphones on the website. As soon as we receive your headphones, we'll refund you (provided your purchase was made 30 days ago - a few days later is not a problem). And we'll make sure your headphones make someone else happy!
Bicycle couriers deliver parcels in more than 60 cities by bicycle. Outside these, they deliver with their car courier partner DHL. So they are always the most sustainable choice.
